Privacy Policy
Interpretation Geneva / INTERPRETATION SERVICES TATU
Last updated: 5 July 2026
1. Introduction
This Privacy Policy explains how INTERPRETATION SERVICES TATU collects, uses, stores and protects personal data when you visit the website interpretation-geneva.ch, contact us through the website, use the contact form, interact with us through WhatsApp, or otherwise communicate with us in connection with professional interpretation services.
We are committed to handling personal data with care, confidentiality and transparency. This Privacy Policy is intended to inform visitors, prospective clients, clients, suppliers and other contacts about the way personal data is processed in connection with our website and services.
This Privacy Policy is based on the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR), particularly where website visitors, clients or contacts are located in the European Economic Area or where the GDPR otherwise applies.
2. Data Controller
The data controller responsible for the processing of personal data described in this Privacy Policy is:
INTERPRETATION SERVICES TATU
Registered office: Geneva, Switzerland
Swiss Business Identification Number (UID/IDI): CHE-107.460.260
Commercial Register: Geneva, Switzerland
Business activity: organisation of fairs, exhibitions and congresses; professional interpretation services
Website: https://interpretation-geneva.ch
Data protection contact:
evelyne.tatu [at] bluewin.ch
For privacy-related requests, please replace “[at]” with “@” when sending an email. This format is used to reduce automated spam.
3. Scope of this Privacy Policy
This Privacy Policy applies to personal data processed in connection with:
– visits to interpretation-geneva.ch;
– use of the website contact form;
– requests for interpretation services;
– communication by email, telephone or WhatsApp;
– the preparation, organisation and performance of interpretation assignments;
– the use of security, anti-spam and analytics tools on the website;
– administrative and legal obligations connected to our services.
This Privacy Policy does not apply to websites operated by third parties, even if they are linked from this website. Third-party websites are governed by their own privacy policies.
4. Personal Data We May Collect
Depending on how you interact with us, we may process the following categories of personal data:
4.1 Contact and identification data
When you contact us or submit a request through the website, we may collect:
– first name and last name;
– email address;
– telephone number;
– organisation or company name, if provided;
– country, city or location, if relevant to the assignment;
– any other contact details you choose to provide.
4.2 Assignment-related data
When you request interpretation services, we may collect information necessary to understand, prepare and organise the assignment, including:
– requested working languages;
– type of event or meeting;
– date and location of the assignment;
– remote or on-site format;
– event agenda, programme or schedule;
– speaker names and organisational roles, where relevant;
– technical, legal, institutional or business terminology;
– background documents or preparation materials you provide;
– messages and instructions relating to the assignment.
Please avoid sending sensitive personal data unless it is strictly necessary for the assignment. If confidential documents are required for preparation, they will be handled with appropriate care and discretion.
4.3 Communication data
We may process communications exchanged with you, including:
– emails;
– contact form submissions;
– WhatsApp messages;
– telephone-related information, such as the number used to call or message us;
– notes relating to your request or assignment.
4.4 Technical and website usage data
When you visit the website, certain technical data may be collected automatically by the website, hosting provider, security tools, analytics tools or your browser, such as:
– IP address;
– date and time of access;
– pages visited;
– referring website or source;
– browser type and version;
– device type;
– operating system;
– approximate location derived from technical information;
– interaction with the website, such as page views or clicks;
– cookie identifiers or similar technologies, where applicable.
4.5 Anti-spam and security data
To protect the website and contact form from spam, abuse and automated submissions, we use security and anti-spam tools that may process technical information such as:
– IP address;
– browser and device information;
– form interaction signals;
– challenge or verification results;
– technical indicators used to distinguish human visitors from bots.
5. Sources of Personal Data
We collect personal data primarily from:
– you directly, when you contact us, submit a form or provide information for an assignment;
– your organisation, employer, event organiser or representative, where they contact us on your behalf;
– documents or preparation materials provided for an assignment;
– technical systems used to operate and secure the website;
– service providers used for hosting, analytics, security, forms, email delivery and communication.
6. Purposes of Processing
We process personal data for the following purposes:
6.1 Responding to enquiries
We use personal data to receive, review and respond to enquiries submitted through the website, email, telephone or WhatsApp.
6.2 Providing interpretation services
We process personal data where necessary to prepare, organise and perform interpretation assignments, including understanding the context, languages, terminology, participants, schedule, location and subject matter of the assignment.
6.3 Client management and administration
We may process personal data for client management, scheduling, invoicing, accounting, internal administration, record keeping and follow-up communication.
6.4 Website operation and security
We process technical data to operate the website, ensure functionality, maintain security, prevent spam and abuse, troubleshoot errors and protect the website from malicious activity.
6.5 Website analytics and improvement
We use, or may soon use, Google Analytics to understand how visitors use the website, measure website performance, improve content and assess the effectiveness of our online presence.
6.6 Legal and compliance obligations
We may process personal data to comply with legal obligations, respond to lawful requests, assert or defend legal claims, and meet accounting, tax, commercial or regulatory requirements.
7. Legal Bases for Processing
Where Swiss law applies, we process personal data in accordance with the Swiss Federal Act on Data Protection, based on legitimate business purposes, contractual necessity, consent where required, and legal obligations.
Where the GDPR applies, the legal bases may include:
– performance of a contract or steps prior to entering into a contract, for example when responding to a request for interpretation services or preparing an assignment;
– legitimate interests, including operating the website, responding to enquiries, communicating with clients, protecting the website, improving services and maintaining business records;
– consent, where required, especially for certain analytics cookies or non-essential tracking technologies;
– compliance with legal obligations, such as accounting, tax or legal record-keeping obligations;
– establishment, exercise or defence of legal claims, where necessary.
8. Contact Form and Fluent Forms
The website uses Fluent Forms to manage contact form submissions.
When you submit the contact form, the data entered into the form may be:
– sent by email to the website operator or authorised recipient;
– stored in the WordPress administration area;
– used to respond to your enquiry and process your request;
– reviewed for spam prevention and website security purposes.
The contact form may collect information such as your name, email address, phone number, required languages, assignment date, location, type of event and message.
Contact form entries stored in WordPress are accessible only to authorised persons with website administration access. We aim to keep form submissions only for as long as necessary to process the request, manage the relationship, document communications and comply with legal obligations.
9. Email and SMTP
At present, emails may be received through the standard configuration of the website and the recipient mailbox. We may later configure SMTP email delivery through Infomaniak or another professional email provider to improve deliverability and reliability.
If SMTP is configured, form submissions and website emails may be processed by the relevant email service provider for the purpose of delivering messages. The content of the message and technical email metadata may be processed for this purpose.
10. Telephone and WhatsApp
The website may display a telephone number and include a WhatsApp contact button.
If you contact us by phone or WhatsApp, we may process your phone number, profile name, message content, communication metadata and any information you choose to provide.
WhatsApp is operated by Meta Platforms and may process personal data in accordance with its own terms and privacy policies. If you choose to use WhatsApp, your communication may be subject to WhatsApp’s processing practices, including possible processing outside Switzerland or the European Economic Area. If you do not wish to use WhatsApp, you may contact us through the contact form instead.
11. Cloudflare Turnstile
The website uses Cloudflare Turnstile to protect the contact form and website from spam, bots and abuse.
Cloudflare Turnstile may process technical data, such as IP address, browser information, device information and interaction signals, in order to verify that a form submission is made by a human visitor and not by an automated bot.
Cloudflare Turnstile is used for security and anti-spam purposes. This processing helps protect the website, the contact form and the recipient mailbox from automated misuse.
12. Hosting Provider: Infomaniak
The website is hosted by Infomaniak, a Swiss hosting provider.
Infomaniak may process technical data necessary to provide hosting, server operation, website availability, security, backups, logging and technical maintenance. This may include IP addresses, server logs, access logs, error logs and other technical information generated when visitors access the website.
Hosting logs may be processed for security, troubleshooting, abuse prevention and service reliability purposes.
13. Google Analytics
The website uses, or may soon use, Google Analytics, a web analytics service provided by Google.
Google Analytics helps us understand how visitors use the website, including which pages are visited, how visitors arrive on the website, the approximate location of visitors, the type of device used and general website performance indicators.
Google Analytics may use cookies or similar technologies to collect information about website usage. Google may process information such as IP address, device information, browser information, page interactions and identifiers associated with analytics cookies.
We do not use Google Analytics to identify individual visitors personally. We also do not intentionally send sensitive personal data or directly identifying information, such as names, email addresses or phone numbers, to Google Analytics.
Where required by applicable law, Google Analytics will be activated only after consent has been obtained through a cookie banner or consent management tool. Visitors may refuse or withdraw consent for analytics cookies where such consent is required.
Google may process data on servers located outside Switzerland or the European Economic Area. Such transfers are subject to Google’s applicable data protection mechanisms and contractual safeguards.
14. Cookies and Similar Technologies
The website may use cookies or similar technologies for different purposes:
14.1 Essential cookies
Essential cookies are required for the website to function properly. They may be used for security, form submission, spam protection, session management or technical operation. These cookies do not usually require consent where they are strictly necessary.
14.2 Analytics cookies
Analytics cookies, such as those used by Google Analytics, help us understand website usage and improve the website. Where required by law, analytics cookies will be used only with your consent.
14.3 Security and anti-spam technologies
Cloudflare Turnstile and similar security tools may use technical signals to detect bots and prevent abuse. These technologies are used to protect the website and ensure reliable operation of the contact form.
14.4 Managing cookies
You can configure your browser to block or delete cookies. However, blocking certain cookies may affect the functionality of the website or contact form.
Where a cookie banner is implemented, you may manage your preferences through the banner or consent settings available on the website.
15. Recipients and Service Providers
We may share personal data with third parties only where necessary for the purposes described in this Privacy Policy. Such recipients may include:
– hosting provider: Infomaniak;
– website and WordPress service providers;
– form plugin provider and related WordPress tools;
– email and SMTP providers, including Infomaniak if configured;
– Cloudflare for Turnstile anti-spam and security services;
– Google for Google Analytics, where enabled;
– IT support providers, web developers or technical administrators;
– accounting, legal or administrative service providers, where necessary;
– public authorities, courts or regulators, where legally required.
We do not sell personal data.
16. International Data Transfers
Some service providers may process personal data outside Switzerland, the European Economic Area or the country in which you are located. This may apply, for example, to Google, Cloudflare, WhatsApp/Meta or other technology providers.
Where personal data is transferred abroad, we aim to rely on appropriate safeguards where required, such as adequacy decisions, contractual safeguards, standard contractual clauses, certification mechanisms or other legal transfer mechanisms recognised under applicable law.
17. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Indicative retention periods include:
– contact form submissions: generally up to 24 months, unless the enquiry becomes part of an ongoing client relationship or legal/business record;
– client and assignment-related correspondence: for the duration of the client relationship and as long as needed for documentation, accounting, contractual or legal purposes;
– accounting and invoicing records: in accordance with applicable Swiss legal retention requirements;
– website server logs: generally for a limited technical and security period determined by the hosting provider;
– analytics data: according to the Google Analytics retention settings configured for the website;
– WhatsApp messages and email correspondence: for as long as necessary to manage the relationship, respond to the request or document the assignment.
We may delete, anonymise or archive data when it is no longer required.
18. Confidentiality of Assignment Materials
Interpretation assignments may involve confidential documents, terminology lists, meeting agendas, institutional materials, business documents, technical documents or other preparation materials.
Such materials are used for the purpose of preparing and performing the interpretation assignment. We handle such information with professional discretion and do not disclose it to third parties except where necessary for the assignment, legally required or expressly authorised.
Clients are encouraged to indicate clearly when documents or materials are confidential or subject to specific handling requirements.
19. Security Measures
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:
– use of secure hosting infrastructure;
– restricted access to website administration;
– anti-spam and bot protection;
– password-protected accounts;
– technical security updates;
– careful handling of assignment materials;
– access limited to persons who need the information for the relevant purpose.
No method of transmission or storage is completely secure. However, we take reasonable steps to protect personal data in line with the nature of the data and the risks involved.
20. Your Rights
Depending on the applicable law and the circumstances, you may have the right to:
– request information about whether we process personal data about you;
– request access to your personal data;
– request correction of inaccurate or incomplete personal data;
– request deletion of personal data, subject to legal retention obligations;
– request restriction of processing;
– object to certain processing activities;
– withdraw consent where processing is based on consent;
– request data portability where applicable;
– lodge a complaint with a competent data protection authority.
In Switzerland, you may contact the Federal Data Protection and Information Commissioner (FDPIC) if you believe your data protection rights have been infringed.
If the GDPR applies, you may also have the right to lodge a complaint with the competent supervisory authority in an EU or EEA member state.
21. How to Exercise Your Rights
To exercise your rights or ask questions about the processing of your personal data, please contact:
evelyne.tatu [at] bluewin.ch
Please replace “[at]” with “@” when sending an email.
We may need to verify your identity before responding to a request, especially where the request concerns access, deletion or disclosure of personal data.
22. Obligation to Provide Data
You are not legally required to provide personal data through the website. However, if you do not provide the information necessary to understand or respond to your request, we may be unable to answer your enquiry or provide interpretation services.
23. Automated Decision-Making
We do not use personal data submitted through the website for automated decision-making that produces legal effects or similarly significant effects on individuals.
Security tools such as Cloudflare Turnstile may automatically assess technical signals to distinguish legitimate visitors from bots. This is used for website security and spam prevention, not for profiling clients or making decisions about interpretation services.
24. Links to Third-Party Websites
The website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites. Please review the privacy policies of any third-party websites you visit.
25. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the website, services, tools used, legal requirements or data processing practices.
The latest version will be published on this page with the date of the most recent update.
26. Contact
For questions about this Privacy Policy or the processing of personal data, please contact:
INTERPRETATION SERVICES TATU
Geneva, Switzerland
UID/IDI: CHE-107.460.260
Email: evelyne.tatu [at] bluewin.ch
Website: https://interpretation-geneva.ch